Return & Refund Policy

Last Updated: October 12, 2026

Welcome to Yellow Fashion!

At Yellow Fashion, customer satisfaction is our priority. We want you to have a convenient and enjoyable shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy explains how you can request a return, exchange, or refund.

Please read the following terms carefully before placing an order.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

• The product must be unused, unwashed, and unworn, except for a reasonable fitting check.

• The product must be in its original condition.

• Original tags, labels, and packaging must be intact.

• The customer must provide an order number or valid proof of purchase.

• The product must not be damaged or altered by the customer.

Returns may be accepted for incorrect products, manufacturing defects, damaged items, or eligible size-related issues.

2. Non-Returnable Products

For hygiene, safety, and product integrity reasons, the following items may not be eligible for return or exchange unless they are defective, damaged, incorrect, or applicable law requires otherwise:

• Undergarments and intimate apparel

• Used, washed, or altered clothing

• Products without original tags or labels

• Personalized or customized products

• Items damaged due to customer misuse

• Clearance or final-sale products, where clearly identified before purchase

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible, preferably within 48 hours of delivery.

To help us resolve the issue, please provide:

• Your order number

• A description of the problem

• Clear photos or videos showing the issue

• Your contact information

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

The 48-hour reporting period does not limit any rights you may have under applicable law.

4. Exchange Policy

We understand that choosing the right size or style when shopping online can sometimes be difficult.

Yellow Fashion may offer exchanges for eligible products, subject to stock availability.

Exchange Conditions:

• Exchange requests must be submitted within 7 days of delivery.

• Products must be unused, unwashed, and in their original condition.

• Original tags and packaging must be included.

• The requested replacement product must be available.

If the replacement product costs more, the customer may need to pay the difference. If it costs less, any eligible price difference will be handled according to the agreed exchange arrangement.

5. Return Process

To request a return or exchange, please follow these steps:

Step 1: Contact Customer Support

Contact the Yellow Fashion support team with your order number and reason for the return.

Step 2: Submit Product Details

Provide relevant photos or videos if the product is damaged, defective, or incorrect.

Step 3: Return Approval

Our team will review your request and provide instructions if the return is approved.

Step 4: Send the Product

Package the product securely and return it using the method provided by our support team.

Step 5: Inspection and Resolution

After receiving the returned product, we will inspect its condition and confirm the applicable exchange or refund.

Please do not send products back without first contacting our support team.

6. Refund Policy

Once an eligible returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be processed within 7–10 business days after approval, subject to the payment method and payment service provider.

Refunds may be issued through an appropriate available method, such as:

• Original online payment method

• Mobile financial services, such as bKash or Nagad, where supported

• Bank transfer

• Another mutually agreed refund method

The actual time required for funds to appear in your account may vary depending on the payment provider.

7. Return Shipping Charges

Return shipping charges depend on the reason for the return.

• Damaged, defective, or incorrect products: Yellow Fashion will cover reasonable return shipping costs for approved claims.

• Size or preference changes: Customers may be responsible for return or exchange delivery charges.

• Other approved returns: Applicable shipping costs will be communicated during the return process.

Any applicable shipping fees will be explained before the return is arranged.

8. Order Cancellation

Customers may request to cancel an order before it has been shipped.

If your order has already been dispatched, cancellation may no longer be possible. You may instead request a return after delivery, subject to this policy.

For prepaid orders canceled before shipment, eligible refunds will be processed through an available refund method.

9. Missing Items

If an item is missing from your delivered order, please contact our customer support team promptly.

Provide your order number and details of the missing product so that we can investigate and arrange an appropriate resolution.

10. Refund or Exchange Rejection

A return or exchange request may be declined if:

• The request falls outside the applicable return period, except where required by law.

• The product has been used, washed, altered, or damaged by the customer.

• Required proof of purchase cannot be provided.

• The product does not meet the return eligibility conditions.

• The product is excluded from returns and no legal exception applies.

If your request is declined, our support team will explain the reason.

11. Contact Us

If you have any questions about returns, exchanges, refunds, or order cancellations, please contact us.

Store Name: Yellow Fashion

Website: https://yellowfashion.shop/

Country: Bangladesh

Email: [Insert your official support email]

Phone: [Insert your customer support phone number]

Customer Support Hours: [Insert your support hours]

Our team will be happy to assist you.

12. Changes to This Policy

Yellow Fashion may update this Return & Refund Policy from time to time to reflect changes in our operations, services, or applicable laws.

Any changes will be published on this page with an updated revision date.

Nothing in this policy is intended to limit customers' mandatory rights under applicable consumer protection laws.

Thank You for Shopping with Yellow Fashion!

We appreciate your trust and support. Our goal is to provide fashionable products, a smooth shopping experience, and dependable customer service.

Yellow Fashion – Wear Your Confidence. Express Your Style.